Frequently Asked Questions
Return and Exchange Policy
We want you to be completely satisfied with your purchase. If you are not satisfied or there is a problem with the product, you can follow our Returns and Exchanges Policy:
1.The product has not been used and its original packaging and labels are intact.
2.Make a return or exchange request within 30 days of purchase.
3.Items to be returned or exchanged must have been purchased directly from our website.
1.Please contact our after-sales service team: Contact us via email (sales1@wjwsy.com) .
2.Provide the order number, purchase time, product problem description and clear product photos.
3.Our customer service team will process your return or exchange application within 1-2 working days and inform you of the next steps.
1.Quality issues: If the return or exchange is due to product quality issues, we will bear the return shipping costs and provide you with a full refund or exchange.
2.Non-quality issues: If the return or exchange is due to your personal reasons, you need to bear the return shipping costs.
We provide a 12-month warranty for all our products. If the product cannot be used normally due to quality problems during the warranty period, we will provide you with the following services:
1.During the warranty period, if the product has quality problems, we provide free repair or replacement service.
2.If the product has been discontinued or cannot be repaired, we will provide you with a replacement product of equal value.
1.Failures under normal use: including poor data cable contact, plug damage and other quality issues.
2.The warranty does not cover: problems caused by external damage (such as shearing, excessive pulling) or improper human operation (such as excessive bending, water immersion, etc.).
Other issues
Different product has different MOQ. For OEM orders, our MOQ is 1000 pcs, but we can accept a small quantity for the products if we have them in stock
Yes, as a charging cable manufacturers, we support OEM/ODM service. We can print your logo, company name, label, etc at your request. we focus on helping you build your brand and expand the market.
We have color box/zip bag/opp bag available. The default packaging is zip bag, if you hope to get the color box packaging, we can send you the die-cut, you can design the packaging with your logo accordingly
If we have it in stock, the shipment could be prepared within 2 working days. For OEM orders, please contact us to discuss more details.
Yes, we offer free samples for quality tests or other business purposes, but we kindly ask you to pay for the freight
Yes, we have MFI/CE/RoHS certification, please contact us for the details
30% deposit in advance, balance against inspection before shipment
Bulk orders: T/T only (30% deposit in advance, 70% prepayment before shipment).
Example orders: T/T, PayPal, WeChat Pay, Alipay.
Yes, we support customization of logos, packaging, specification labels, etc.
Yes, we provide wired chargers. You can contact our sales team and we will assist you in purchasing one.
We issue charging certificates regularly each year. For special certification needs, we can assist with expedited processing.
No. We focus solely on OEM/ODM. We do not compete with clients in the retail market