Ordering & Delivery FAQs

You can contact us through our Contact Us page or send your inquiry to sales1@wjwsy.com .

To prepare an accurate quotation, we need the product model or specifications, requested quantity and destination country.

Include any special packaging requirements, preferred delivery arrangement or target purchasing schedule.

For customized products, drawings, reference samples or technical documents help us evaluate the requirements.

Check that our quotation matches the products and purchasing requirements you intend to confirm.

The important items include:

• Product model and approved technical specifications.
• Order quantity, unit price and total amount.
• Packaging and labeling requirements.
• Any applicable tooling or development charges.
• Estimated production lead time.
• Payment currency and terms.
• Incoterms rule, named place and freight coverage.
• Quotation validity and any additional conditions.

Flag any discrepancies so we can revise the quotation before you place the order.

Once the quotation is accepted, we confirm the selected products, quantities, technical specifications and commercial conditions with you.

These details should be reflected in the relevant order documents, such as the purchase order and pro forma invoice.

For customized products, complete any required sample or artwork approval before the relevant production stage.

Manufacturing arrangements follow the accepted order, agreed payment terms and production readiness.

Yes, you can submit a purchasing request containing multiple product models or configurations.

We review the specifications and quantity of each item before evaluating the combined arrangement.

Different products may have separate minimum order quantities, prices, packaging requirements or production schedules.

Combining models into one purchase order does not automatically remove the MOQ for each configuration.

An itemized product list helps us assess the order accurately.

Contact us as soon as possible if you need to change a confirmed quantity, specification or packaging requirement.

We review the revision against the production stage and any materials or components already committed.

Changes may affect product cost, material availability, production timing or the approved configuration.

If feasible, we will outline the revised conditions for your approval.

We accept T/T bank transfers y PayPal.

Payment method, amount, currency and schedule are specified in the order documents.

For international bank transfers, verify the beneficiary details against the payment instructions before sending funds.

Our published standard T/T payment arrangement is:

• 30% de depósito before production.
• Balance del 70% after inspection and before shipment.

Alternative payment terms may be arranged by written agreement.

The confirmed pro forma invoice or other order documents specify the payment schedule, due dates and conditions.

Verify the beneficiary information, invoice number, currency and amount against the confirmed order documents.

Transfer and processing fees vary by payment method and financial institution. Responsibility for these charges should be established in the payment arrangements.

Incoterms are internationally recognized rules defining certain delivery obligations, costs and risk-transfer points between buyers and sellers.

Examples under Incoterms 2020 include EXW, FCA, FOB, CIF and DAP.

FCA and DAP can apply to different transportation modes, while FOB and CIF are intended for sea or inland waterway transport.

We can review the proposed delivery arrangement and select an appropriate trade term with you.

The commercial documents should identify the rule, version and named place.

We establish the production schedule based on the accepted order and its manufacturing requirements.

Relevant conditions include approved specifications, required sample or artwork approval, payment arrangements and material readiness.

The order documents should state when the quoted production period begins.

Our reference production period for regular customized products is approximately 10–20 days.

Actual timing depends on order quantity, specifications, component availability and manufacturing arrangements.

New molds, specialized materials or substantial engineering work may require a longer schedule.

We provide a production estimate during order preparation.

Standard products may be available from existing stock or require a new production arrangement.

If the required model and quantity are available, the order may avoid a new manufacturing cycle.

We assess:

• Model and quantity availability.
• Packaging and labeling requirements.
• Final checks and dispatch preparation.
• Additional production or component requirements.

We then provide a lead-time estimate for the actual model and order quantity, rather than applying one fixed period to all standard products.

Sample development and bulk production are separate project stages.

Our reference period for regular custom samples is approximately 7–14 days.

Regular customized-product production has a separate reference period of 10–20 days.

These figures are not a guaranteed combined project completion period. Sample approval, tooling and material preparation may also influence the overall schedule.

We can review urgent orders and assess whether the requested schedule is feasible.

Provide the product specifications, quantity, destination and required date as early as possible.

We assess material availability, manufacturing capacity and our current production plan.

If accelerated scheduling is feasible, we will outline the proposed timeline and associated conditions.

Yes. We support arrangements for delivery to a customer's designated freight-forwarder warehouse and direct Amazon FBA shipments.

For freight-forwarder deliveries, provide the warehouse address, consignee information, receiving instructions and shipment references.

For Amazon FBA orders, we can coordinate labeling and shipment preparation based on the destination warehouse requirements.

The shipment must follow warehouse receiving rules and the agreed transportation and customs arrangements.

We can review international shipping options by express courier, air freight or sea freight.

The preferred method depends on shipment size, destination, urgency and transportation cost.

• Express courier: often suitable for smaller, time-sensitive shipments.
• Air freight: may suit larger shipments where transit speed remains important.
• Sea freight: often considered for larger shipments where cost and transit time can be balanced.

We can also coordinate with your nominated freight forwarder under the agreed shipping arrangement.

Freight costs depend on transportation mode, destination, cargo weight, dimensions and shipment conditions.

Express and air freight may use actual or volumetric weight, according to carrier charging rules.

Sea freight charges depend on shipment type, volume, route and handling requirements.

The trade term determines which transportation costs fall within our quoted responsibilities.

Yes. We can review labeling and packing requirements for wholesale, warehouse and Amazon FBA orders.

These may include carton markings, product labels, SKU identification, barcode placement and shipping labels.

For Amazon FBA, provide the labels and packing instructions generated through your Seller Central shipment workflow.

Unit barcode requirements, carton identifiers and any pallet labels must match the receiving rules of the destination fulfillment center.

Your final instructions form the basis of the agreed packing plan.

International shipments commonly require a commercial invoice, packing list and appropriate transport document.

Depending on the method, this may be an air waybill, bill of lading or another carrier record.

Certain destinations or shipment arrangements may require certificates of origin, product declarations or additional documents.

Customs responsibilities, duties and taxes depend on destination regulations and the agreed commercial terms.

Once goods are dispatched, tracking details or shipment references are available according to the carrier or forwarding arrangement.

Express courier shipments can usually be tracked through the carrier's system. Air and sea freight status may be available through transport documents or the freight forwarder.

Estimated arrival dates can change due to carrier schedules, transit conditions, destination handling or customs clearance.