{"id":27856,"date":"2026-10-09T05:42:02","date_gmt":"2026-10-09T05:42:02","guid":{"rendered":"https:\/\/www.wjwsy.com\/?page_id=27856"},"modified":"2026-10-09T07:47:18","modified_gmt":"2026-10-09T07:47:18","slug":"after-sales-faqs","status":"publish","type":"page","link":"https:\/\/www.wjwsy.com\/it\/after-sales-faqs\/","title":{"rendered":"After Sales FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27856\" class=\"elementor elementor-27856\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-390a6ad e-flex e-con-boxed e-con e-parent\" data-id=\"390a6ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ceebdbb elementor-widget elementor-widget-html\" data-id=\"ceebdbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<style>\n\/* =====================================================\n   WJW AFTER-SALES FAQs\n   Confirmed Warranty & Response Policy Edition\n   Complete Elementor HTML\n   Single Column \/ Responsive \/ Scoped CSS\n===================================================== *\/\n\n\/* ================= BASE ================= *\/\n\n.wjwas,\n.wjwas *,\n.wjwas *::before,\n.wjwas *::after {\n    box-sizing: border-box;\n}\n\n.wjwas {\n    --as-ink: #182b38;\n    --as-muted: #60717c;\n    --as-navy: #10243e;\n    --as-accent: #087e70;\n    --as-bg: #f7f8f5;\n    --as-line: #dfe5e3;\n\n    position: relative;\n    width: 100vw;\n    max-width: none;\n\n    margin-left: calc(50% - 50vw);\n    margin-right: calc(50% - 50vw);\n    padding: 0;\n\n    background: var(--as-bg);\n    color: var(--as-ink);\n\n    font-family: inherit;\n    font-size: 16px;\n    line-height: 1.75;\n}\n\n.wjwas h1,\n.wjwas h2,\n.wjwas h3,\n.wjwas p {\n    margin: 0;\n    padding: 0;\n}\n\n.wjwas-shell {\n    width: calc(100% - 48px);\n    max-width: 1200px;\n    margin: 0 auto;\n}\n\n.wjwas-label {\n    color: var(--as-accent);\n    font-size: 12px;\n    font-weight: 750;\n    letter-spacing: .15em;\n    line-height: 1.5;\n    text-transform: uppercase;\n}\n\n.wjwas a {\n    color: var(--as-accent);\n    text-decoration: none;\n}\n\n.wjwas a:focus-visible,\n.wjwas summary:focus-visible {\n    outline: 2px solid var(--as-accent);\n    outline-offset: 4px;\n}\n\n\/* =====================================================\n   01 \u2014 HERO\n===================================================== *\/\n\n.wjwas .wjwas-hero {\n    position: relative;\n    width: 100%;\n    padding: 83px 0 79px;\n\n    background: var(--as-navy);\n    color: #fff;\n    overflow: hidden;\n}\n\n.wjwas-hero::before {\n    content: \"\";\n    position: absolute;\n    inset: 0;\n    pointer-events: none;\n\n    background: radial-gradient(\n        ellipse at 85% 10%,\n        rgba(42,145,133,.17),\n        transparent 48%\n    );\n}\n\n.wjwas-hero-inner {\n    position: relative;\n    text-align: center;\n}\n\n.wjwas-hero .wjwas-label {\n    color: #a0dacb;\n}\n\n.wjwas .wjwas-hero h1 {\n    display: block !important;\n    visibility: visible !important;\n    opacity: 1 !important;\n    transform: none !important;\n\n    margin: 19px 0 22px !important;\n    padding: 0 !important;\n\n    color: #fff !important;\n    -webkit-text-fill-color: #fff !important;\n\n    background: none !important;\n    background-image: none !important;\n    clip: auto !important;\n    clip-path: none !important;\n\n    font-family: inherit !important;\n    font-size: clamp(36px,4.8vw,62px) !important;\n    font-weight: 750 !important;\n    line-height: 1.15 !important;\n    letter-spacing: -.045em !important;\n\n    text-align: center !important;\n    text-transform: none !important;\n}\n\n.wjwas-hero-description {\n    max-width: 770px;\n    margin: 0 auto !important;\n\n    color: #cad8e0;\n    font-size: 17px;\n    line-height: 1.85;\n}\n\n.wjwas-hero-meta {\n    display: flex;\n    flex-wrap: wrap;\n    align-items: center;\n    justify-content: center;\n\n    gap: 12px 28px;\n    margin-top: 33px;\n}\n\n.wjwas-hero-meta span {\n    color: #c3d6d8;\n    font-size: 13px;\n    font-weight: 600;\n}\n\n.wjwas-hero-meta span::before {\n    content: \"\";\n    display: inline-block;\n\n    width: 5px;\n    height: 5px;\n    margin-right: 9px;\n\n    vertical-align: middle;\n    background: #81c9b9;\n    border-radius: 50%;\n}\n\n\/* =====================================================\n   02 \u2014 INTRODUCTION\n===================================================== *\/\n\n.wjwas-intro {\n    padding: 78px 0 74px;\n}\n\n.wjwas-intro-inner {\n    max-width: 850px;\n    margin: 0 auto;\n    text-align: center;\n}\n\n.wjwas .wjwas-intro h2 {\n    margin: 15px 0 17px !important;\n\n    color: var(--as-ink) !important;\n    font-size: clamp(29px,3.5vw,42px) !important;\n    font-weight: 730 !important;\n    line-height: 1.25 !important;\n    letter-spacing: -.035em !important;\n}\n\n.wjwas-intro p {\n    color: var(--as-muted);\n    font-size: 17px;\n    line-height: 1.85;\n}\n\n\/* =====================================================\n   03 \u2014 MAIN CONTENT\n===================================================== *\/\n\n.wjwas-body {\n    padding: 0 0 104px;\n}\n\n.wjwas-content {\n    width: 100%;\n    max-width: 960px;\n    margin: 0 auto;\n}\n\n.wjwas-topic {\n    margin-bottom: 86px;\n}\n\n.wjwas-topic:last-child {\n    margin-bottom: 0;\n}\n\n.wjwas-topic-header {\n    padding: 0 0 29px;\n    border-bottom: 2px solid var(--as-ink);\n}\n\n.wjwas-topic-topline {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n\n    gap: 15px;\n    margin-bottom: 16px;\n}\n\n.wjwas-topic-index {\n    color: var(--as-accent);\n    font-size: 12px;\n    font-weight: 750;\n    letter-spacing: .12em;\n}\n\n.wjwas-topic-count {\n    color: #7b8b94;\n    font-size: 13px;\n}\n\n.wjwas .wjwas-topic h2 {\n    margin: 0 0 13px !important;\n\n    color: var(--as-ink) !important;\n    font-size: clamp(28px,3vw,39px) !important;\n    font-weight: 740 !important;\n    line-height: 1.22 !important;\n    letter-spacing: -.035em !important;\n}\n\n.wjwas-topic-header > p {\n    max-width: 790px;\n\n    color: var(--as-muted);\n    font-size: 16px;\n    line-height: 1.8;\n}\n\n\/* =====================================================\n   04 \u2014 FAQ ACCORDION\n===================================================== *\/\n\n.wjwas-faq {\n    border-bottom: 1px solid var(--as-line);\n    background: transparent;\n}\n\n.wjwas-faq summary {\n    display: flex;\n    align-items: flex-start;\n    gap: 18px;\n\n    padding: 26px 8px 26px 0;\n    list-style: none;\n    cursor: pointer;\n}\n\n.wjwas-faq summary::-webkit-details-marker {\n    display: none;\n}\n\n.wjwas-faq summary::marker {\n    content: \"\";\n}\n\n.wjwas-faq-qnum {\n    flex: 0 0 30px;\n    padding-top: 2px;\n\n    color: #92a0a8;\n    font-size: 13px;\n    font-weight: 650;\n    line-height: 1.8;\n}\n\n.wjwas-faq-question {\n    flex: 1;\n    min-width: 0;\n\n    color: var(--as-ink);\n    font-size: 18px;\n    font-weight: 660;\n    line-height: 1.55;\n\n    transition: color .2s ease;\n}\n\n.wjwas-faq-control {\n    position: relative;\n    flex: 0 0 30px;\n\n    width: 30px;\n    height: 30px;\n    margin-top: 1px;\n\n    border: 1px solid #cfdbd7;\n    border-radius: 50%;\n\n    transition:\n        background .2s ease,\n        border-color .2s ease;\n}\n\n.wjwas-faq-control::before,\n.wjwas-faq-control::after {\n    content: \"\";\n    position: absolute;\n\n    left: 50%;\n    top: 50%;\n\n    background: var(--as-accent);\n    transform: translate(-50%,-50%);\n}\n\n.wjwas-faq-control::before {\n    width: 11px;\n    height: 1.5px;\n}\n\n.wjwas-faq-control::after {\n    width: 1.5px;\n    height: 11px;\n    transition: opacity .2s ease;\n}\n\n.wjwas-faq[open] .wjwas-faq-control {\n    background: var(--as-accent);\n    border-color: var(--as-accent);\n}\n\n.wjwas-faq[open] .wjwas-faq-control::before,\n.wjwas-faq[open] .wjwas-faq-control::after {\n    background: #fff;\n}\n\n.wjwas-faq[open] .wjwas-faq-control::after {\n    opacity: 0;\n}\n\n.wjwas-faq summary:hover .wjwas-faq-question,\n.wjwas-faq[open] .wjwas-faq-question {\n    color: var(--as-accent);\n}\n\n\/* =====================================================\n   05 \u2014 ANSWERS\n===================================================== *\/\n\n.wjwas-answer {\n    margin-left: 48px;\n    padding: 0 54px 30px 0;\n\n    color: #50636e;\n    font-size: 16px;\n    line-height: 1.9;\n}\n\n.wjwas-answer p {\n    margin: 0 0 16px;\n}\n\n.wjwas-answer p:last-child {\n    margin-bottom: 0;\n}\n\n.wjwas-answer strong {\n    color: var(--as-ink);\n    font-weight: 700;\n}\n\n.wjwas-answer ul,\n.wjwas-answer ol {\n    margin: 13px 0 18px;\n    padding-left: 22px;\n}\n\n.wjwas-answer li {\n    margin: 7px 0;\n    padding-left: 4px;\n}\n\n.wjwas-answer a {\n    color: var(--as-accent);\n    font-weight: 650;\n    text-decoration: underline;\n    text-underline-offset: 4px;\n}\n\n.wjwas-answer a:hover {\n    color: #055c51;\n}\n\n.wjwas-answer-note {\n    margin-top: 17px;\n    padding: 15px 20px;\n\n    border-left: 3px solid var(--as-accent);\n    background: #e9f1ed;\n\n    font-size: 15px;\n    line-height: 1.8;\n}\n\n.wjwas-answer-note strong {\n    color: #15483f;\n}\n\n\/* =====================================================\n   06 \u2014 END NOTE\n===================================================== *\/\n\n.wjwas-endnote {\n    max-width: 960px;\n    margin: 62px auto 0;\n    padding: 29px 0 0;\n\n    border-top: 1px solid var(--as-line);\n\n    color: #78868e;\n    font-size: 14px;\n    line-height: 1.8;\n    text-align: center;\n}\n\n\/* =====================================================\n   TABLET\n===================================================== *\/\n\n@media (max-width: 1024px) {\n    .wjwas-content {\n        max-width: 900px;\n    }\n}\n\n\/* =====================================================\n   MOBILE\n===================================================== *\/\n\n@media (max-width: 767px) {\n\n    .wjwas-shell {\n        width: calc(100% - 34px);\n    }\n\n    .wjwas .wjwas-hero {\n        padding: 68px 0 67px;\n    }\n\n    .wjwas .wjwas-hero h1 {\n        font-size: clamp(34px,8vw,44px) !important;\n    }\n\n    .wjwas-hero-description {\n        font-size: 16px;\n        line-height: 1.75;\n    }\n\n    .wjwas-hero-meta {\n        gap: 8px 16px;\n        margin-top: 25px;\n    }\n\n    .wjwas-hero-meta span {\n        font-size: 12px;\n    }\n\n    .wjwas-intro {\n        padding: 58px 0;\n    }\n\n    .wjwas .wjwas-intro h2 {\n        font-size: 29px !important;\n    }\n\n    .wjwas-intro p {\n        font-size: 16px;\n    }\n\n    .wjwas-body {\n        padding-bottom: 75px;\n    }\n\n    .wjwas-topic {\n        margin-bottom: 68px;\n    }\n\n    .wjwas-topic-header {\n        padding-bottom: 24px;\n    }\n\n    .wjwas .wjwas-topic h2 {\n        font-size: 29px !important;\n    }\n\n    .wjwas-faq summary {\n        gap: 10px;\n        padding: 23px 0;\n    }\n\n    .wjwas-faq-qnum {\n        flex-basis: 24px;\n    }\n\n    .wjwas-faq-question {\n        font-size: 16px;\n    }\n\n    .wjwas-faq-control {\n        flex-basis: 27px;\n        width: 27px;\n        height: 27px;\n    }\n\n    .wjwas-answer {\n        margin-left: 34px;\n        padding: 0 5px 25px 0;\n        font-size: 16px;\n    }\n\n    .wjwas-endnote {\n        margin-top: 45px;\n    }\n}\n\n@media (prefers-reduced-motion: reduce) {\n\n    .wjwas *,\n    .wjwas *::before,\n    .wjwas *::after {\n        transition: none !important;\n    }\n}\n\n#Content {\n    padding-top: 0;\n}\n<\/style>\n\n\n<main class=\"wjwas\" id=\"wjw-after-sales-faq\">\n\n<!-- =====================================================\n     01 \u2014 HERO\n===================================================== -->\n\n<section class=\"wjwas-hero\">\n\n    <div class=\"wjwas-shell wjwas-hero-inner\">\n\n        <div class=\"wjwas-label\">\n            WJW \/ CUSTOMER SUPPORT\n        <\/div>\n\n        <h1>After-Sales FAQs<\/h1>\n\n        <p class=\"wjwas-hero-description\">\n            Find practical answers about our product\n            warranty, quality claims, technical\n            troubleshooting, returns and after-sales\n            support for USB cables, USB chargers\n            and AC\/DC power adapters.\n        <\/p>\n\n        <div class=\"wjwas-hero-meta\">\n\n            <span>Warranty Coverage<\/span>\n\n            <span>Quality Claims<\/span>\n\n            <span>Technical Support<\/span>\n\n            <span>Returns &amp; Resolutions<\/span>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- =====================================================\n     02 \u2014 INTRODUCTION\n===================================================== -->\n\n<section class=\"wjwas-intro\">\n\n    <div class=\"wjwas-shell\">\n\n        <div class=\"wjwas-intro-inner\">\n\n            <div class=\"wjwas-label\">\n                AFTER-SALES KNOWLEDGE\n            <\/div>\n\n            <h2>\n                Practical Answers for\n                After-Sales Support\n            <\/h2>\n\n            <p>\n                When a product does not perform as\n                expected or a shipment presents a\n                quality concern, buyers need a clear\n                way to report the issue and understand\n                the next steps. These FAQs explain\n                our warranty information, claim\n                requirements, technical investigation\n                and possible resolutions for\n                international B2B orders.\n            <\/p>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- =====================================================\n     03 \u2014 MAIN FAQ CONTENT\n===================================================== -->\n\n<section class=\"wjwas-body\">\n\n<div class=\"wjwas-shell\">\n\n<div class=\"wjwas-content\">\n\n\n<!-- =====================================================\n     SECTION 01\n     WARRANTY & COVERAGE\n===================================================== -->\n\n<section class=\"wjwas-topic\" id=\"wjwas-warranty\">\n\n<header class=\"wjwas-topic-header\">\n\n    <div class=\"wjwas-topic-topline\">\n\n        <span class=\"wjwas-topic-index\">\n            TOPIC \/ 01\n        <\/span>\n\n        <span class=\"wjwas-topic-count\">\n            5 Questions\n        <\/span>\n\n    <\/div>\n\n    <h2>Warranty &amp; Coverage<\/h2>\n\n    <p>\n        Understand our 12-month warranty,\n        when coverage begins, which product\n        issues may qualify and how the\n        policy applies to standard\n        and customized orders.\n    <\/p>\n\n<\/header>\n\n\n<!-- QUESTION 01 \u2014 UPDATED WARRANTY PERIOD -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">01<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        What is your standard warranty period?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        We provide a\n        <strong>12-month warranty<\/strong>\n        for our standard and\n        customized products.\n    <\/p>\n\n    <p>\n        The warranty period begins\n        on the date the customer\n        receives the goods.\n    <\/p>\n\n    <p>\n        The warranty covers eligible\n        manufacturing and material\n        defects under the applicable\n        warranty conditions.\n        It does not automatically cover\n        every type of damage or failure\n        caused by external factors.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>Our warranty policy:<\/strong>\n        12 months from the date\n        you receive the goods,\n        covering eligible defects\n        under normal intended use.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 02 \u2014 UPDATED START DATE -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">02<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        When does the 12-month\n        warranty period begin?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        Our 12-month warranty starts\n        <strong>on the date you receive\n        the goods<\/strong>, rather than\n        the order confirmation\n        or factory dispatch date.\n    <\/p>\n\n    <p>\n        For international orders,\n        the delivery record,\n        receipt confirmation\n        or other relevant shipping\n        documentation can help\n        establish the receipt date.\n    <\/p>\n\n    <p>\n        Please retain your purchase\n        and delivery information.\n        If the receipt date needs\n        clarification, provide\n        the order reference and\n        relevant delivery records\n        so we can review them.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>Example:<\/strong>\n        If you receive the goods\n        on October 15, 2026,\n        the 12-month warranty\n        runs from that receipt date\n        through October 14, 2027.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 03 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">03<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        What types of product defects\n        may qualify for warranty coverage?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        Warranty claims generally concern\n        suspected manufacturing or material\n        defects that affect the product's\n        approved function under its\n        intended operating conditions.\n    <\/p>\n\n    <p>\n        Depending on the product,\n        examples may include:\n    <\/p>\n\n    <ul>\n\n        <li>\n            Defective cable connections\n            or electrical continuity faults.\n        <\/li>\n\n        <li>\n            Manufacturing-related\n            connector or assembly failures.\n        <\/li>\n\n        <li>\n            Charger or adapter output\n            abnormalities associated\n            with a confirmed product defect.\n        <\/li>\n\n        <li>\n            Other verified nonconformities\n            to the agreed product specification.\n        <\/li>\n\n    <\/ul>\n\n    <p>\n        A reported symptom is the\n        starting point of a claim,\n        not automatically proof\n        of a manufacturing defect.\n        We assess the available\n        evidence and operating conditions\n        before establishing the outcome.\n    <\/p>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 04 \u2014 UPDATED CUSTOM WARRANTY -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">04<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        Do customized and private-label\n        products have the same warranty?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        <strong>Yes.<\/strong>\n        Our standard 12-month warranty\n        also applies to customized\n        and private-label products.\n    <\/p>\n\n    <p>\n        The warranty begins when\n        the customer receives\n        the goods.\n    <\/p>\n\n    <p>\n        For OEM\/ODM products,\n        claim evaluation is based\n        on the approved product\n        design, agreed technical\n        specifications and\n        intended operating conditions.\n    <\/p>\n\n    <p>\n        Brand owners and wholesalers\n        should also establish\n        how customer complaints,\n        supporting evidence\n        and approved remedies\n        will be coordinated\n        with our team.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>For OEM\/ODM customers:<\/strong>\n        Standard and customized\n        products share the same\n        12-month warranty period.\n        Product-specific specifications\n        remain relevant when\n        evaluating a claim.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 05 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">05<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        Does the warranty cover\n        normal wear, accidental damage\n        or incorrect product use?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        Manufacturing-defect coverage\n        should be distinguished from\n        damage caused by external factors\n        or use outside the product's\n        specified conditions.\n    <\/p>\n\n    <p>\n        Examples that may fall outside\n        ordinary manufacturing-defect\n        coverage include:\n    <\/p>\n\n    <ul>\n\n        <li>\n            Accidental impact,\n            crushing or severe\n            mechanical damage.\n        <\/li>\n\n        <li>\n            Damage from unsuitable\n            voltage or power connections.\n        <\/li>\n\n        <li>\n            Unauthorized modifications\n            or improper repairs.\n        <\/li>\n\n        <li>\n            Normal wear that does\n            not constitute a covered defect.\n        <\/li>\n\n        <li>\n            Operation beyond the\n            product's specified\n            environmental or\n            electrical limits.\n        <\/li>\n\n    <\/ul>\n\n    <p>\n        The applicable warranty terms\n        determine any exclusions.\n        If the cause is unclear,\n        we can review the evidence\n        before classifying the issue.\n    <\/p>\n\n<\/div>\n\n<\/details>\n\n<\/section>\n\n\n\n<!-- =====================================================\n     SECTION 02\n     REPORTING & CLAIM EVIDENCE\n===================================================== -->\n\n<section class=\"wjwas-topic\" id=\"wjwas-claims\">\n\n<header class=\"wjwas-topic-header\">\n\n    <div class=\"wjwas-topic-topline\">\n\n        <span class=\"wjwas-topic-index\">\n            TOPIC \/ 02\n        <\/span>\n\n        <span class=\"wjwas-topic-count\">\n            5 Questions\n        <\/span>\n\n    <\/div>\n\n    <h2>Reporting &amp; Claim Evidence<\/h2>\n\n    <p>\n        Learn how to submit a quality claim,\n        document defective products\n        and report shipment-related problems\n        with the information needed\n        for an efficient review.\n    <\/p>\n\n<\/header>\n\n\n<!-- QUESTION 01 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">01<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        How do I submit an after-sales\n        request or product quality claim?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        You can report a product issue\n        through our\n        <a href=\"https:\/\/www.wjwsy.com\/contact-us\/\">\n            Contact Us page\n        <\/a>\n        or email\n        <a href=\"mailto:sales1@wjwsy.com\">\n            sales1@wjwsy.com\n        <\/a>.\n    <\/p>\n\n    <p>\n        Begin with the purchase order\n        reference, affected product\n        model and a short description\n        of the problem.\n    <\/p>\n\n    <p>\n        Include the affected quantity\n        and any available photos,\n        videos or test observations.\n        Our team can then identify\n        what further information\n        or technical review is needed.\n    <\/p>\n\n    <p>\n        <strong>We provide an initial\n        response within 48 hours\n        after receiving your\n        after-sales request.<\/strong>\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>Suggested email subject:<\/strong>\n        After-Sales Claim \u2013 PO Number \u2013\n        Product Model.\n        This makes the inquiry easier\n        to associate with the\n        relevant purchasing records.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 02 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">02<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        What evidence should I provide\n        for a warranty or quality claim?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        Useful claim evidence identifies\n        the product, describes the\n        failure and shows its\n        extent within the order.\n    <\/p>\n\n    <p>\n        Please prepare the following\n        information where available:\n    <\/p>\n\n    <ul>\n\n        <li>\n            Purchase order or\n            invoice number.\n        <\/li>\n\n        <li>\n            Product model and\n            specification.\n        <\/li>\n\n        <li>\n            Affected quantity and\n            inspected quantity.\n        <\/li>\n\n        <li>\n            Batch, carton or\n            production identification.\n        <\/li>\n\n        <li>\n            Photographs or videos\n            of the reported condition.\n        <\/li>\n\n        <li>\n            Connected equipment\n            and operating conditions.\n        <\/li>\n\n        <li>\n            Any safe troubleshooting\n            or test results\n            already available.\n        <\/li>\n\n    <\/ul>\n\n    <p>\n        You do not need to produce\n        a complete engineering report\n        before contacting us.\n        Start with the evidence\n        you have, and we can\n        identify any additional\n        requirements during review.\n    <\/p>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 03 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">03<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        Do I need to return the defective\n        products before you review my claim?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        Not necessarily.\n        An initial claim assessment\n        can often begin with\n        order records, photographs,\n        videos and a description\n        of the failure.\n    <\/p>\n\n    <p>\n        If the available evidence\n        is insufficient, we may\n        request representative samples\n        for further examination.\n        This does not always require\n        returning the entire\n        affected quantity.\n    <\/p>\n\n    <p>\n        Before sending any goods,\n        please obtain the appropriate\n        return instructions, including\n        the receiving address,\n        sample quantity and\n        shipping arrangements.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>Important:<\/strong>\n        Please do not send\n        an unapproved return.\n        International freight\n        and customs handling\n        should be arranged\n        before dispatch.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 04 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">04<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        What should I do if only some\n        products in a batch are defective?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        Where practical, separate\n        the affected units from\n        products that have not\n        shown the same problem.\n    <\/p>\n\n    <p>\n        Record the quantity inspected,\n        the number of failures\n        and the symptoms observed.\n        Preserve relevant carton\n        or batch identification.\n    <\/p>\n\n    <p>\n        For example, reporting\n        8 defective units among\n        200 inspected units provides\n        a clearer starting point\n        than reporting eight failures\n        without an inspection quantity.\n    <\/p>\n\n    <p>\n        If the same failure appears\n        repeatedly, share the pattern\n        with us. We can review\n        whether further sampling,\n        investigation or\n        product containment\n        is appropriate.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>Batch distinction:<\/strong>\n        A problem affecting part\n        of a shipment does not\n        automatically establish\n        that every unit in\n        the shipment is defective.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 05 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">05<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        What should I do if products arrive\n        damaged or the shipment is incomplete?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        Document visible damage\n        or quantity discrepancies\n        as soon as they are discovered.\n    <\/p>\n\n    <p>\n        For damage, photograph\n        the outer cartons,\n        shipping labels,\n        internal packaging\n        and affected products.\n        Keep the packaging\n        where practical.\n    <\/p>\n\n    <p>\n        For shortages, compare\n        the received quantities\n        against the packing list\n        and transport records.\n    <\/p>\n\n    <p>\n        Notify us and the relevant\n        carrier or freight forwarder\n        promptly, particularly where\n        the transportation arrangement\n        includes a time limit\n        for reporting claims.\n    <\/p>\n\n    <p>\n        We distinguish between\n        manufacturing defects,\n        transit damage and\n        packing discrepancies\n        because the investigation\n        and responsible parties\n        may differ.\n    <\/p>\n\n<\/div>\n\n<\/details>\n\n<\/section>\n\n\n\n<!-- =====================================================\n     SECTION 03\n     TECHNICAL REVIEW & INVESTIGATION\n===================================================== -->\n\n<section class=\"wjwas-topic\" id=\"wjwas-investigation\">\n\n<header class=\"wjwas-topic-header\">\n\n    <div class=\"wjwas-topic-topline\">\n\n        <span class=\"wjwas-topic-index\">\n            TOPIC \/ 03\n        <\/span>\n\n        <span class=\"wjwas-topic-count\">\n            5 Questions\n        <\/span>\n\n    <\/div>\n\n    <h2>Technical Review &amp; Investigation<\/h2>\n\n    <p>\n        Understand how we evaluate\n        reported failures, distinguish\n        compatibility problems from defects\n        and investigate recurring\n        product quality concerns.\n    <\/p>\n\n<\/header>\n\n\n<!-- QUESTION 01 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">01<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        What should I check if a USB cable\n        stops charging or transferring data?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        First identify which function\n        has failed: charging,\n        data transfer or another\n        supported feature.\n    <\/p>\n\n    <p>\n        If the cable shows no\n        signs of damage or overheating,\n        useful checks may include:\n    <\/p>\n\n    <ul>\n\n        <li>\n            Confirming the cable\n            supports the required\n            charging or data function.\n        <\/li>\n\n        <li>\n            Checking connector fit\n            and visible condition.\n        <\/li>\n\n        <li>\n            Comparing operation\n            with compatible,\n            known-working devices.\n        <\/li>\n\n        <li>\n            Recording the charger,\n            computer or peripheral\n            used during the failure.\n        <\/li>\n\n    <\/ul>\n\n    <p>\n        Stop using a cable\n        with exposed conductors,\n        abnormal heat or\n        severe physical damage.\n    <\/p>\n\n    <p>\n        Share your observations\n        with us so we can determine\n        whether the issue points\n        to compatibility,\n        equipment conditions\n        or a possible cable defect.\n    <\/p>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 02 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">02<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        What should I do if a USB charger\n        or AC\/DC power adapter malfunctions?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        If the product produces\n        smoke, a burning smell,\n        abnormal heat or\n        visible electrical damage,\n        stop using it immediately.\n    <\/p>\n\n    <p>\n        Disconnect power when\n        it is safe to do so.\n        Do not open the enclosure\n        or continue operating\n        a potentially unsafe unit.\n    <\/p>\n\n    <p>\n        For a functional problem\n        without signs of danger,\n        record the product model,\n        input and output ratings,\n        connected equipment\n        and observed symptoms.\n    <\/p>\n\n    <p>\n        We can review this information\n        to determine the appropriate\n        technical investigation.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>Electrical safety:<\/strong>\n        Internal inspection and\n        mains-powered electrical\n        testing should be performed\n        only by appropriately\n        qualified personnel.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 03 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">03<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        How do you distinguish a compatibility\n        problem from a manufacturing defect?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        We compare the reported\n        behavior with the product's\n        approved specification\n        and intended functions.\n    <\/p>\n\n    <p>\n        For example, a USB-C cable\n        that was not designed\n        for video output is not\n        necessarily defective\n        because it cannot\n        connect an external display.\n    <\/p>\n\n    <p>\n        Likewise, a charger may\n        deliver less power than expected\n        when the connected device\n        does not support\n        the required charging protocol.\n    <\/p>\n\n    <p>\n        Model specifications,\n        operating conditions\n        and suitable test results\n        help determine whether\n        the product fails to meet\n        an agreed requirement.\n    <\/p>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 04 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">04<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        How do you investigate recurring\n        failures or batch quality problems?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        We begin by identifying\n        the affected models,\n        quantities, order references\n        and common failure symptoms.\n    <\/p>\n\n    <p>\n        Depending on the problem,\n        an investigation may include\n        reviewing manufacturing\n        and inspection information,\n        examining representative\n        samples or performing\n        appropriate technical tests.\n    <\/p>\n\n    <p>\n        The aim is to understand\n        whether the cause relates\n        to materials, assembly,\n        design, handling\n        or operating conditions.\n    <\/p>\n\n    <p>\n        When a root cause is\n        established, corrective\n        measures and any required\n        follow-up verification\n        can be considered.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>For quality teams:<\/strong>\n        If your organization requires\n        an investigation summary,\n        an 8D report or another\n        specified reporting format,\n        please tell us during\n        claim review so the\n        reporting scope can\n        be evaluated.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 05 \u2014 UPDATED RESPONSE TIME -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">05<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        How quickly will you respond\n        to an after-sales claim,\n        and how long does investigation take?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        <strong>\n            We provide an initial response\n            within 48 hours of receiving\n            your after-sales request.\n        <\/strong>\n    <\/p>\n\n    <p>\n        Our initial response is a\n        direct reply from our team.\n        It may acknowledge the reported\n        problem, request supporting\n        information or outline\n        the next steps.\n    <\/p>\n\n    <p>\n        The investigation itself\n        may require additional time,\n        depending on the type of problem\n        and evidence available.\n    <\/p>\n\n    <p>\n        A claim investigation\n        may involve:\n    <\/p>\n\n    <ol>\n\n        <li>\n            Reviewing your order\n            and complaint details.\n        <\/li>\n\n        <li>\n            Checking photographs,\n            videos or test observations.\n        <\/li>\n\n        <li>\n            Examining representative\n            samples when necessary.\n        <\/li>\n\n        <li>\n            Evaluating the findings\n            and discussing a resolution.\n        <\/li>\n\n    <\/ol>\n\n    <p>\n        We communicate the relevant\n        next steps as the review\n        progresses. Completion of\n        an investigation or remedy\n        depends on the issue\n        and required actions.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>Important distinction:<\/strong>\n        The 48-hour commitment\n        applies to our first\n        human response.\n        It does not mean that\n        every technical investigation,\n        replacement or refund\n        will be completed\n        within 48 hours.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n<\/section>\n\n\n\n<!-- =====================================================\n     SECTION 04\n     RETURNS & RESOLUTIONS\n===================================================== -->\n\n<section class=\"wjwas-topic\" id=\"wjwas-resolutions\">\n\n<header class=\"wjwas-topic-header\">\n\n    <div class=\"wjwas-topic-topline\">\n\n        <span class=\"wjwas-topic-index\">\n            TOPIC \/ 04\n        <\/span>\n\n        <span class=\"wjwas-topic-count\">\n            5 Questions\n        <\/span>\n\n    <\/div>\n\n    <h2>Returns &amp; Resolutions<\/h2>\n\n    <p>\n        Understand which remedies may follow\n        a confirmed manufacturing defect,\n        how non-defective returns are considered\n        and how replacement or brand-customer\n        claims can be coordinated.\n    <\/p>\n\n<\/header>\n\n\n<!-- QUESTION 01 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">01<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        What solutions may be available\n        for a confirmed manufacturing defect?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        Once a manufacturing defect\n        is confirmed, the appropriate\n        remedy is evaluated according\n        to the affected products,\n        claim findings and\n        applicable warranty terms.\n    <\/p>\n\n    <p>\n        Potential solutions can include:\n    <\/p>\n\n    <ul>\n\n        <li>\n            Replacing verified\n            defective units.\n        <\/li>\n\n        <li>\n            Repair or rework\n            where technically practical.\n        <\/li>\n\n        <li>\n            An agreed credit\n            or commercial adjustment.\n        <\/li>\n\n        <li>\n            Another remedy provided\n            by the relevant\n            sales or warranty agreement.\n        <\/li>\n\n    <\/ul>\n\n    <p>\n        The remedy should reflect\n        the confirmed extent\n        of the defect and the\n        conditions of the order.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>Claim distinction:<\/strong>\n        A suspected defect remains\n        under review until sufficient\n        evidence is available.\n        A confirmed manufacturing defect\n        provides the basis for\n        determining the applicable remedy.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 02 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">02<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        Can I return or exchange products\n        that have no manufacturing defect?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        Returns of non-defective products\n        are handled differently from\n        warranty claims involving\n        confirmed manufacturing defects.\n    <\/p>\n\n    <p>\n        For international B2B orders,\n        eligibility depends on\n        the sales terms and\n        circumstances of the request.\n    <\/p>\n\n    <p>\n        Customized or private-label\n        products may have additional\n        restrictions because they\n        were manufactured to\n        approved customer requirements.\n    <\/p>\n\n    <p>\n        If you wish to return\n        a non-defective product,\n        please contact us first\n        with the order reference,\n        product condition,\n        quantity and reason.\n    <\/p>\n\n    <p>\n        We can then review whether\n        a return or exchange\n        arrangement is available.\n    <\/p>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 03 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">03<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        Who pays for return shipping\n        and replacement freight?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        Freight responsibility\n        depends on the reason\n        for the return and\n        the agreed claim conditions.\n    <\/p>\n\n    <p>\n        For a confirmed manufacturing\n        defect, return or replacement\n        freight may form part\n        of the agreed remedy.\n    <\/p>\n\n    <p>\n        Where a buyer requests\n        the return of non-defective\n        products, the cost arrangement\n        may be different.\n    <\/p>\n\n    <p>\n        International returns can\n        also involve customs documents,\n        import charges and\n        additional handling.\n    <\/p>\n\n    <p>\n        We recommend establishing\n        the receiving address,\n        shipping method and\n        cost responsibilities\n        before any goods\n        are dispatched.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>Freight arrangement:<\/strong>\n        Please obtain an approved\n        return or replacement plan\n        rather than assuming\n        that either party\n        automatically pays all\n        international shipping costs.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 04 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">04<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        How are approved replacement\n        products prepared and shipped?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        For an approved replacement,\n        we first establish the\n        affected model, replacement\n        quantity and approved\n        product specification.\n    <\/p>\n\n    <p>\n        We then review availability,\n        whether additional manufacturing\n        is required and the\n        appropriate shipping arrangement.\n    <\/p>\n\n    <p>\n        Where practical and agreed,\n        replacements may be\n        coordinated with a future\n        shipment or dispatched\n        under a separate arrangement.\n    <\/p>\n\n    <p>\n        International replacement\n        shipments may require\n        relevant shipping and\n        customs documentation.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>Replacement accuracy:<\/strong>\n        The replacement product\n        should match the approved\n        configuration unless a\n        different specification\n        has been expressly accepted.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n\n<!-- QUESTION 05 -->\n\n<details class=\"wjwas-faq\">\n\n<summary>\n\n    <span class=\"wjwas-faq-qnum\">05<\/span>\n\n    <span class=\"wjwas-faq-question\">\n        How can brands and wholesalers\n        coordinate end-customer\n        warranty claims with you?\n    <\/span>\n\n    <span class=\"wjwas-faq-control\"\n          aria-hidden=\"true\"><\/span>\n\n<\/summary>\n\n<div class=\"wjwas-answer\">\n\n    <p>\n        If you distribute our\n        products or sell them\n        under your own brand,\n        after-sales claims can\n        be coordinated through\n        the agreed B2B support arrangement.\n    <\/p>\n\n    <p>\n        We recommend consolidating\n        customer feedback by\n        product model, purchase order,\n        failure type and affected quantity.\n    <\/p>\n\n    <p>\n        This helps distinguish\n        isolated incidents from\n        patterns that may require\n        further batch investigation.\n    <\/p>\n\n    <p>\n        Responsibilities for\n        communicating with end customers,\n        administering warranties\n        and providing replacements\n        should be defined between\n        the brand or distributor\n        and WJW.\n    <\/p>\n\n    <div class=\"wjwas-answer-note\">\n\n        <strong>For OEM\/ODM customers:<\/strong>\n        Include warranty duration,\n        claim evidence requirements,\n        reporting responsibilities\n        and resolution arrangements\n        in your commercial agreement\n        so the support process\n        is clear before products\n        reach your market.\n\n    <\/div>\n\n<\/div>\n\n<\/details>\n\n<\/section>\n\n<\/div>\n\n\n<!-- =====================================================\n     END NOTE\n===================================================== -->\n\n<div class=\"wjwas-endnote\">\n\n    We provide a 12-month warranty beginning\n    when the customer receives the goods,\n    together with an initial after-sales\n    response within 48 hours of receiving\n    a support request. 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